Payment Terms and Conditions for Partners

ABOUT THESE TERMS AND CONDITIONS
1. These Payment Terms and Conditions (further "Terms of Service") for Partners set out the terms on which Wine Tourism Global AB (aka "WineTourism.com") provide the services (whether directly or indirectly) including (without limitation) the basis on which WineTourism.com acts as agent on behalf of any travel content (i.e. travel service aka regular experience, personalised tour - further "experience") provider (the “partner” i.e. service providers aka wineries, travel agencies, guides, etc.) that list their experiences on WineTourism.com website for customers to book them. By accessing, browsing, and using any website maintained by the WineTourism.com team, including (without limitation) the website and our social networking pages (together the “Website”) or communicating with us either by telephone, electronically and/or by completing a reservation, the partner acknowledges and agrees to be bound by these Terms of Service.
2. WineTourism.com team may at any time modify these Terms of Service. The partners will receive a notice of any changes to these terms via email newsletter (sent to the email address registered by the partner in their profile on the website) or by posting on the Website, and this notice shall be deemed given on the date of email/news-post delivery/publishing.
3. By continuing to use the Website after changes to these Terms of Service are made and notified to partners, the partners agree to be bound by such changes.
4. The partners can review the most current version of our Terms of Service at any time by clicking on the “Terms of Service” link located on the Website footer. The most current version displayed on that page will supersede all previous versions.

COMMISSION, PAYOUT, AND INVOICING
1. COMMISSION MODEL
  1. FOR REGULAR EXPERIENCE BOOKINGS
    1. Regular experience bookings are reservations of experiences made by the customer in the partner's profile on the Website. For any extra details and clarifications about regular experience bookings, the partners may contact booking@winetourism.com.
    2. The commission for such bookings is charged from the price of the experience listed on the website (set by the partner).
      Starting from the 1st of March, 2024, WineTourism.com charges the following commission per confirmed booking:
      - 20% (minimum of EUR 5.00 per person) of the transaction value per person for experiences with "reservation-upon-confirmation" booking model; in practice, the following booking model experiences with price:
        less than or equal to EUR 25.00 per person - charged EUR 5.00 per person
        more than EUR 25.00 per person - charged 20%
      - 15% (minimum of EUR 5.00 per person) of the transaction value per person for wine experiences with "instant confirmation" booking model; in practice, the following booking model experiences with price:
        less than or equal to EUR 33.33 per person - charged 5 EUR/person
        more than EUR 33.33 per person - charged 15%
      - If the wine experience is listed in other than Euro currency, the following minimum (per person) commissions are applied:
        GBP 4.50 (British Pound)
        USD 5.50 (US Dollar)
        GEL 15.00 (Georgian Lari)
        AUD 8.50 (Australian Dollar)
        NZD 9.00 (New Zealand Dollar)
        ZAR 100.00 (South African Rand)5500 CLP (Chilian Peso)
        CHF 5.00 (Swiss Frank)
        VND 135000.00 (Vietnamese Dong)
        CAD 7.50 (Canadian Dollar)
        MEX 110.00 (Mexican Peso)
        UYU 230.00 (Uruguayan Peso)
        AMD 2200.00 (Armenian Dram)
        Equivalent of EUR 5.00 in ARS (Argentinian Peso) on the day of the booking request
  2. FOR REGULAR EXPERIENCE BOOKINGS MADE VIA BOOKING BUTTON
    1. The booking button is a product (SaaS) of WineTourism.com providing a direct connection between the partner's website and their WineTourism.com profile, giving the partner's website visitors quick access to the entire suite of WineTourism.com booking management services. The booking button gives the possibility to book the partner's experiences.
      Any partner can add a booking button to their website by generating a code in their profile on WineTourism.com. For more details, a partner can contact booking@winetourism.com.
      Regular experience bookings originated via the booking button are charged a lower commission structure: 5% (minimum EUR 2.50 per person).
  3. FOR PERSONALISED TOUR BOOKINGS
    1. Personalised tour bookings are reservations of tours created and customised specifically according to the customer's request. For any extra details and clarifications about personalised tour bookings, the partners may contact tours@winetourism.com.
    2. The commission for such bookings is charged as a mark-up (i.e. paid by customer separately on top of the quote requested by the partner for their service of providing a customised tour). The mark-up is set by the WineTourism.com team, usually in the range of 10-20% of the final price paid by the customer for the personalised tour (with possible exceptions).
2. PAYMENT TO PARTNERS
  1. SEPA-AREA REGULAR EXPERIENCE BOOKINGS
    1. Regular experience bookings can be made only with full online prepayment by the customer. WineTourism.com uses a Stripe-powered payment solution to guarantee a secure and SSL (Secure Socket Layer) encrypted payment transaction for the customer.
    2. Starting from July 1, 2025, payouts for the completed tour to partners (wineries and wine guides) will be transferred via available channels (bank transfer or Stripe) once a week, on the Friday following the experience completion.
    3. An experience is considered completed by default unless the WineTourism.com team is actively contacted by the Partner or Customer to report a cancellation.
    4. Any questions with regard to the experience completion can be submitted (by partner or customer) and reviewed within 7 days after the scheduled tour date.
      Partner's net payout is equal to the listed experience price minus the applicable commission fee.
    5. The commission invoice is issued at the moment of payout - no payment towards it must be made as the commission is kept from the customer's payment before payout is released to the Partner's account.
      Partner can choose the payout method:
      - via bank transfer (Partner must keep the actual bank account details in their profile at all times - it's partner's responsibility to inform WineTourism.com if assistance is needed with updating the bank details, i.e. IBAN)
      - via Stripe transfer (Stripe account must be connected to the Partner's profile)
  2. Non-SEPA-AREA REGULAR EXPERIENCE BOOKINGS
    1. Partner can choose between the following payment models: full online prepayment or deposit model (commission paid online and the rest paid offline to partner).
    2. Partners choosing the full online prepayment model must complete their profile with bank account details to receive the payouts by bank transfer on the next Friday after the visit is completed.
    3. For non-SEPA (non-EU) partner wineries and guides, to avoid misalignment with bank account details formatting, it is recommended to send the complete bank account details to booking@winetourism.com for the WineTourism.com team to proceed with the bank transfer accordingly.
    4. Bookings made with the deposit model are available in non-SEPA area only, and the following payment model is applied: WineTourism.com commission is charged online, while the rest must be paid by the customer to the partner directly at the confirmed date & time & place of the experience. The customers give their consent to make the payment at the winery directly during the booking request (at the checkout of the Website). The cancellation (or no-show) fees are not applied to bookings made with the deposit model.
    5. Partner using the deposit model must be able to accept card payment from the customer on arrival. If the partner is unable to do so, they must communicate this to the customer in advance and agree to another form of payment.
    6. Both sides (Partner & Customer) in deposit payment method bookings are informed in confirmation summary emails about the payment amount to be made at the experience confirmed date & time. By confirming the booking request, the partner agrees to the amount of payout indicated in it.
  3. FOR PERSONALISED TOUR BOOKINGS
    1. Personalised tour bookings can be made only with full online prepayment by the customer. WineTourism.com uses a Stripe-powered payment solution to guarantee a secure and SSL (Secure Socket Layer) encrypted payment transaction for the customer.
    2. Starting from October 15, 2025, payouts for the completed tour to partners will be transferred via available channels (bank transfer or Stripe) once a week, on the Friday following the tour's completion.
    3. In exceptional cases, the deposit payment (before the tour date) might be requested by the partner; however, it is always subject to agreement with the WineTourism.com team. The refund terms for the deposit (in case of cancellation) must be clearly explained to the WineTourism.com team to be included in the tour proposal submitted to the customer. Conditions of deposit transfer must be agreed upon with the WineTourism.com team.
    4. A personalised tour is considered completed by default unless the WineTourism.com team is actively contacted by the partner or customer to report a cancellation. Any questions with regard to the tour completion can be submitted (by partner or customer) and reviewed within 7 days after the scheduled tour date.
    5. The partner's payout amount is equal to the quote provided to the WineTourism.com team during the tour proposal submission. The partner's payout amount is also included in the reservation confirmation email sent immediately after the customer books the personalised tour (if the indicated amount to be paid to the partner for the personalised tour is wrong, the partner must communicate it immediately to the WineTourism.com team via tours@winetourism.com).
    6. The commission invoice is issued at the moment of payout - no payment towards it must be made as the commission is kept from the customer's payment before payout is released to the Partner's account.
    7. For transferring the payment for the personalised tour booking, the WineTourism.com team is using the payment details (bank account or Stripe account) indicated in the partner's profile on the Website.
      It's ultimately the partner's responsibility to keep the payment details in their profile on the website updated.
    8. If the payment details must be modified (or the partner requires the payment to be transferred to several bank accounts), it's the partner's responsibility to provide all the necessary information (correct bank account(s) details, payout amount, etc) in a timely manner (during tour proposal submission or right after booking confirmation - before the payout moment). If no particular request from the partner's side is received, the payment procedure will be executed as usual (as described in section 2.2.3. of these Terms of Service).
3. INVOICING, VAT, OTHER TAXES, AND LEGALIZATION
  1. WineTourism.com as an intermediary service: WineTourism.com provides a customer payment mediation service for experiences on behalf of the Partners registered on the Website. WineTourism.com acts as an intermediary between the Partner and the Customer, not as a reseller. The Partner is the actual provider of the experience (and owner of the travel content listed in their account on WineTourism.com or provided via personalised tour service) and is therefore considered the seller of the booked service. As a marketplace, the WineTourism.com acts solely as an intermediary facilitating the booking process on behalf of the partner (service provider). The responsibility for delivering the service and complying with applicable VAT and consumer regulations lies with the partner offering the experience.
  2. Customer payment and receipt: when customers book an experience, they submit an online payment secured by Stripe. The payment is held in escrow and paid out to the Partner (via Stripe or bank transfer) after the experience has been successfully completed (according to rules described section 2.2. of these Terms of Service).
  3. On WineTourism.com, Partners retain full responsibility for complying with applicable VAT regulations related to the experiences they offer. All prices set on the platform include VAT, and it is the Partners obligation to correct tax treatment. Partners are also required to issue a valid invoice directly to the end customer upon request.
  4. When the customer makes a payment, a payment receipt is automatically generated for the customer on behalf of the Partner. The receipt makes clear that the Partner is the customer’s counterpart in the transaction and is the provider of the experience.
  5. Customer invoicing: as an intermediary actor, WineTourism.com cannot provide the customer with an invoice for the experience they have purchased. If the customer requests an invoice for the purchase, this is the responsibility of the Partner. Contractually, the Partners render their service directly to the customer and therefore the Partner is responsible for providing a customer invoice where requested.
  6. All necessary information on customers contact details is available in the reservation confirmation email sent to the partner's email address (indicated in their profile on the Website) or also, in their account on the Website.
  7. Invoice issued to the Partner: WineTourism.com issues a commission invoice for its mediation service compliant with applicable VAT-regulations. The commission invoice is sent to the partner attached to the email notifying about the payout for the completed reservation. The commission invoice details the commission cost owed to WineTourism.com for the reservation in question.
  8. WineTourism.com pays out to the Partner the cost of the experience minus the applicable commission. Along with this transaction WineTourism.com issues a notification that the payment concerns a settlement against the escrow account - the Partner does not have to issue an invoice for this transaction to WineTourism.com, as no service has been delivered to WineTourism.com from the Partner.
  9. The payment is accompanied by the financial documentation of the transaction (a payment note) in case this is needed for the Partner’s bookkeeping and records.
  10. All invoices and financial documentation are made available to the Partner in their account on WineTourism.com.
  11. If the Partner has questions or details with regard to the invoice (particularly, issuing and correcting wrong details indicated in the invoice), they can contact booking@winetourism.com with the respective request.
  12. VAT and other applicable taxes: the Partner is solely responsible for the application, payment and reporting of locally applicable VAT and other relevant taxes connected to the mediation service WineTourism.com is providing. WineTourism.com does not have any obligation to declare and report local VAT and other applicable taxes to local tax authorities on behalf of the Partner. WineTourism.com is not permitted to provide tax or accounting advice.
  13. Experience price in the Partner's profile on the Website: experiences prices are the responsibility of the wine experience providers. It is Partner's full responsibility to keep prices updated.
  14. Applicable Laws and Regulations for Partners: as a local experience provider, the Partner must adhere to the legal and licensing requirements applicable in their country of operations. If the partner's local leghas al status changed and doesn't allow to accept bookings from the Website anymore, it's the Partner's responsibility to inform the WineTourism.com team (via booking@winetourism.com) with request to suspend their profile on the Website.
CANCELLATION AND REFUND TERMS
1. REGULAR EXPERIENCE BOOKINGS:
  1. The customer reserves the right to cancel the booking up to 48 hours ahead of the starting time of the booked experience. In such case, the customer will be reimbursed (by the Website) the full cost of their experience to the credit card used to make the original booking (from the payment submitted earlier). The partner will be informed by email about the respective cancellation (sent from booking@winetourism.com) and will not be paid out for the canceled booking.
  2. Similarly, a customer can modify the content of the booking (change experience, date, number of people, etc.) up to 48 hours ahead of the starting time of the booked experience. The modified booking, in practice, will be treated as a new booking, meaning it will be subject to confirming the partner's availability to accommodate the new booking. If the modified booking is not available at the Partner, the customer will be notified, and can choose to keep the original booking, or to cancel the booking entirely, in which case the total cost of the experience will be reimbursed.
  3. If a cancellation is made less than 48 hours before the starting time of the confirmed booking, the guest is not entitled to a reimbursement of the costs for the booking. In such case, the partner is paid as usually as if the booking has not been canceled.
  4. In exceptional cases, a Partner may need to cancel (or modify the essential details of) a booking (due to weather, sickness, shortage of staff, or other reasons). In such cases, the Partner must contact the WineTourism.com team (via booking@winetourism.com) at the earliest, explaining the reason for cancellation (modification) of the existing booking and, when applicable, requesting to proceed (full or partial) refund to the customer. The WineTourism.com team will coordinate with the Partner and will ask the visitor if they are willing to accept another time for an experience or would like to accept the cancellation and receive the refund. Should the customer choose not to accept the proposed changes to the booking, the customer will be reimbursed for the price of the original booking (executed by WineTourism.com team).
  5. The Partner may communicate the proposed changes to the customer directly by email; however, the WineTourism.com team must be included in the communication (by adding booking@winetourism.com in cc) to be able to verify the undertaken actions and communication with regard to the booking management. Without it, the WineTourism.com team reserves the right to make the necessary judgments (needed for appropriate resolution of booking cancellation or modification) on its own.
  6. In case of Customer's claims for compensation or any additional costs occured due to initial reservation cancelation requested by Partner, it's a Partner's responsibility to manage such claims.
2. PERSONALISED TOUR BOOKINGS:
  1. A separate cancellation policy is applied to the personalised tour bookings.
  2. Whenever a Partner receives a personalised tour requests by email (sent from tours@winetourism.com), besides providing the itinerary and quote, the Partner is asked to communicate their cancellation policy (for each new request).
  3. If the Partner does not communicate their own cancellation policy, WineTourism.com's default cancellation policy for personalised tour bookings is applied.
  4. WineTourism.com's default cancellation policy for personalised tour bookings is as follows: a customer has the right to cancel the booking with a full refund up to 10 days ahead of the starting time of the booked experience. To request cancellation, a respective email must be sent by the customer to tours@winetourism.com.
  5. Whenever the cancellation request for confirmed personalised tour bookings has been received, it is communicated to the Partner by email at the earliest.
  6. The WineTourism.com team assesses the cancellation request submission date and time and makes the takes the decision on the refund.
  7. In case the customer requests the cancellation before the beginning of the non-refundable period indicated in the confirmed tour reservation email, the customer is refunded (by the WineTourism.com team), and the partner receives the email about the cancellation of the reservation, but does not receive the payment.
  8. In case the customer requests the cancellation after the beginning of the non-refundable period indicated in the confirmed tour reservation email, the customer is not refunded, and the payment is transferred to the partner as usual, as if the reservation had been completed.
  9. In case the partner (in communication with the customer) modifies the reservation content and needs to partially refund the customer or request extra prepayment (both to be done by the WineTourism.com team), all essential details of the tour content changes must be communicated by the partner to the customer by email with WineTourism.com team representatives (tours@winetourism.com) in cc.
  10. In case of Customer's claims for compensation or any additional costs occured due to initial reservation cancelation requested by Partner, it's a Partner's responsibility to respond to and manage such claims.
  11. Principal price modification of the confirmed tour reservation (that might include changes in WineTourism.com's commission charged from the customer as mark-up) must be communicated to WineTourism.com (tours@winetourism.com) in a separate email thread (not including the customer in the email thread).
  12. The payout for the personalised tour booking is executed in accordance with the payout terms described in section 2.2.3. of these Terms of Service.
  13. In exceptional cases (for high-value bookings), the deposit can be transferred to the partner in advance. The amount of deposit and conditions of cancellation (and refund) must be clearly explained by the Partner to the WineTourism.com team at the moment of submitting the personalised tour proposal.
  14. In case the cancellation policy (refundable period, deposit amount etc.) have not been clearly communicated by Partner during tour proposal submition, the WineTourism.com team reserves the right to make the necessary judgments (needed for appropriate resolution of booking cancellation or modification) on its own.
CONTENT POLICY AND UPDATES
1. Partners are responsible for creating and updating information in their profile on the Website so it is accurate, correct, and up-to-date.
2. Partners are responsible for ensuring that they have the necessary rights and consent to use all text, images and other content they upload or create on the website.
3. Partners are responsible for uploading, creating, editing, and updating content on their account. Should the Partner need it, they can request assistance in the content creation process (by sending an email to info@winetourism.com).
4. To successfully showcase the Experiences to the Website's Customers, the WineTourism.com team reserves the right to adjust content so it is aligned with the digital marketing practices and general language quality. The WineTourism.com team always preserves (to the largest extent possible) the original text and images provided by the Partner.
5. The Partner is asked to regularly revise the content posted in their profile on the Website.
6. The Partner retains the possibility to unpublish content in their profile.
7. The Partner retains the possibility to have its profile (together with the content) to be fully deleted - such request must be sent by email to info@winetourism.com.
8. Content that is in violation of WineTourism.com's content policy will be removed from the ebsite.
9. Content that is not allowed - unless otherwise agreed to with WineTourism.com - includes:
  - Content created to advertise or commercialise a product, service or brand
  - Spam content that is disruptive and irrelevant to the website content
  - Content endorsing illegal activity
  - Content that is threatening, harmful or discriminatory
  - Content pretending to be a false identity that is not the user who posted the content
  - Content that violates laws concerning intellectual property rights and privacy rights
  - Confidential information or information belonging to private persons
TERMS AND CONDITIONS FOR WINE SALES ON WINETOURISM.COM
1. WineTourism.com allows partners (in this case, registered wineries) to display wine products on the website. Customers to the website can view the wine products and request an order. WineTourism.com collects the customer's order request - along with contact details - and forwards this information to the wineries via email.
2. Upon receiving the forwarded request, the Partner is obliged to answer the customer. The Partner can choose not to accept the order request for whatever reason. If the Partner chooses to accept the order request, they will quote a total price for the purchase that includes taxes, shipping and other handling fees. The customer then chooses to accept or reject this quote.
3. If the customer accepts the quote, the Partner will be responsible for the sales, shipping and subsequent communication with you, the customer, to realise the transaction. WineTourism.com does not take responsibility for the transaction after customer details have been forwarded to the Partner. With that said, we are of course available for contact to the customer or Partner, should they have any questions or concerns.
4. WineTourism.com is not involved in any transaction between or involving the customer and the Partner. WineTourism.com provides this service free of charge; there is no commission, subscription costs or other fees associated with displaying wine products on the website.

No Results